CONTACT & CUSTOMER CARE

We're here to help you
find the next step.

Have a question about furniture, a repair appointment, an order or a business opportunity? Choose a support channel below or send us an enquiry.

Call customer care Email support

Customer assistanceOrder & service enquiriesSeller & partner support

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A clearer way to connect.Support starts with a message.

☎PHONE SUPPORT01169656883Call our listed customer-care numberCall now ↗✉EMAIL SUPPORTsupport@sofamend.storeSend questions, documents or order detailsWrite an email ↗◇EXISTING CUSTOMERSHelp DeskSign in to track tickets for orders and warranty concernsOpen Help Desk ↗

SEND US A MESSAGE

Tell us how we can help.

Complete the form below. Your enquiry will be recorded for review by the support team.

OUR BUSINESS ADDRESSES

Where SofaMend is based.

Use the support number or email before visiting; these listings do not confirm walk-in customer service hours.

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CORPORATE OFFICE

Gurugram, Haryana

Sector 15 Part 2, Gurugram, Haryana 122007, India

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REGISTERED BUSINESS ADDRESS

Patna, Bihar

Vill - Shavajpur, Bishunpura, Patna, Bihar – 800111

FREQUENT QUESTIONS

Helpful answers before you contact us.

For transaction-specific details, please rely on your order confirmation and applicable policies.

How do I request sofa or furniture repair?

Open Book a Service, select your requirement and share your location and details. The relevant team can then advise on next steps and coverage.

Can I contact you about an existing order?

Yes. Use the Customer Help Desk if you have a customer account, or provide your order reference when contacting support. Avoid sending OTPs or card details.

Are the displayed marketplace products immediately available?

Availability and specifications must be confirmed for each listing. Some collections contain representative photography or illustrative product examples; these should not be treated as verified stock.

How do I request a refund or raise a complaint?

Review our Returns & Refunds Policy and Grievance Redressal page, then submit relevant transaction details through a support channel.

How can sellers and service partners get in touch?

Use Become a Seller for seller onboarding. For other partnership questions, choose "Seller & partnership" in the enquiry form above.

SOFAMEND CUSTOMER CARE

Need assistance with a furniture request?

We're ready to receive your enquiry through our published support channels.