These terms explain how the website, furniture marketplace, home-service booking, repair, refurbishment and exchange requests work. Please read the product-specific details and policies before paying.
Who operates SofaMend
SofaMend is a trade name used for a furniture-commerce and services platform in India. References to “SofaMend”, “we” or “us” mean the operator identified in applicable business records and transaction documents. SofaMend is not described here as a private limited company. The seller or service provider responsible for a specific transaction must be identifiable from the relevant listing, order or invoice.
Our business and customer-care contacts appear in the Grievance Redressal Policy. Please verify the seller and invoice information attached to your order.
What our platform offers
- Furniture listings and purchases, including new, refurbished or pre-owned items where expressly labelled.
- Service booking for furniture repair, restoration, upholstery, polishing, cleaning and other listed home services.
- Requests for a preliminary old-furniture assessment or exchange offer, subject to inspection and acceptance.
- Seller and service-partner onboarding and support tools.
Availability varies by location, seller capacity, product category and serviceability. We do not promise that a listed service can be provided in every Indian PIN code.
Marketplace, seller and service-partner roles
SofaMend may act as a marketplace facilitator for independent sellers or service partners, and may also directly provide selected goods or services where specifically disclosed. The product page, order confirmation and invoice should identify the applicable contracting seller or provider. Where a third party supplies the product or service, that party is responsible for its own product description, lawful supply, quality and applicable warranties; SofaMend remains responsible for duties that applicable law places on the platform.
Nothing here excludes any right or legal remedy available to consumers under applicable Indian law.
Eligibility and account registration
You must provide truthful contact, delivery and billing details and have authority to place orders or use the payment method selected. If a minor wishes to buy or book, a parent or legal guardian must supervise the transaction where required by law. You are responsible for keeping passwords and OTPs confidential and for reporting suspected unauthorised access promptly.
We may ask for proportionate identity verification when needed for account security, fraud prevention, high-value delivery or statutory requirements. Verification documents are handled under the Privacy Policy.
Prices, taxes and product availability
Product prices, service quotes, delivery charges, applicable taxes, platform fees (if any) and optional add-ons should be disclosed before payment. Do not assume an illustrative, starting or “from” price is a final quotation. Quotes for bespoke work can change after inspection only after you receive and accept the revised cost.
Catalogues may contain inadvertent technical or typographical errors. If a material pricing or stock error is discovered before final fulfilment, we will explain the issue and offer an appropriate correction, fresh consent, or refund where applicable. We will not substitute a materially different product without your approval.
Images, measurements and product descriptions
Displayed catalogue images may sometimes be representative or AI-generated illustrations; such images are not evidence of the exact item, its brand, finish, included accessories or dimensions. The seller must disclose the actual product details, available variant, condition, dimensions, material, colour, warranty and delivery scope accurately. Customers should request actual-item photos and confirm any material difference before purchasing.
A representative-image notice does not excuse a misleading advertisement or incorrect listing. Report material mismatches immediately through Grievance.
Order requests and acceptance
Adding an item to the cart or submitting a service request does not guarantee stock, slot availability or final acceptance. A binding order should be based on the confirmation shown for that transaction and the terms accepted at checkout. We may conduct lawful verification and notify you if an item is unavailable. Payment collected for an order we cannot fulfil is handled under the Refund Policy.
Furniture repair and on-site services
Describe the fault and service location accurately. A pre-visit estimate may change after physical inspection, the technician identifies hidden damage, or replacement material is needed. We should obtain your approval before charging for extra work not included in the confirmed quote. Safety or access conditions may require rescheduling or cancellation.
Workmanship warranty, if offered, must be set out in writing for that specific job, including its scope, duration and exclusions. Existing damage, normal wear and issues unrelated to the performed work may require a separate quotation, without affecting statutory rights relating to deficient service.
Home visits, access and safety
An authorised adult should be present for an on-site service where reasonably necessary. Customers should provide safe, lawful access to the premises and disclose relevant site risks. Service personnel should behave professionally, and customers should not face harassment or inappropriate conduct. Report any concern promptly and preserve supporting evidence.
Access to private rooms, recordings or personal property must be limited to what is reasonably needed for the agreed service.
Furniture exchange and valuation
Exchange valuations shown online are provisional. Any final offer depends on physical inspection, product age, material, usability, structural condition, logistics and buyer acceptance. No exchange value is guaranteed by submitting photographs. We will seek your approval before accepting an exchange and describe any collection, deduction or adjustment against an eligible purchase.
Payments, refunds, returns and cancellations
Use only payment options presented at official checkout. Never transfer money to an unverified personal account claiming to represent SofaMend. Order refunds, service cancellations, returns, exchanges and disputed charges are governed by the transaction disclosures and the Return, Exchange & Refund Policy subject always to applicable consumer law. Our policies cannot eliminate remedies for defective products, deficient services, misdescription or other legally protected claims.
Delivery, assembly and installation
Delivery areas, approximate dispatch dates, assembly or installation scope and additional charges depend on the actual order. Bulky furniture may need suitable lift, doorway, stair and access dimensions. Any access-related restriction or additional cost should be disclosed and agreed upon before work is undertaken, not imposed without consent. See Shipping & Delivery.
Customer reviews and uploaded content
Reviews and customer photos should be genuine, lawful, relevant and free from personal data of others without permission. You grant SofaMend a limited permission to host, display and moderate submitted content for the platform and related support purposes, without transferring your ownership. Fraudulent ratings, harassment, discriminatory threats, piracy and malicious code are prohibited.
We may remove unlawful or misleading listings and content after reasonable review and preserve records when legally required.
Seller and partner responsibilities
Sellers and independent service partners must maintain accurate listings, lawful registrations where required, clear pricing, genuine warranties, fair fulfilment practices, tax compliance, consumer grievance cooperation and safe services. Further conditions are in the Seller Policy.
Misuse, prohibited conduct and account measures
Prohibited conduct includes payment fraud, spam, falsified invoices, counterfeit listings, abusive behavior, unauthorised scraping, attempted unauthorised access and interference with customer records or services. Where proportionate and legally permissible, we may restrict suspicious transactions or access, investigate misuse and cooperate with lawful requests. A restriction does not automatically forfeit a customer’s legitimate refund or legal claim.
Intellectual property
The SofaMend name, logos, layout and original platform materials may be protected by intellectual-property law. You may browse them for ordinary personal use. Seller trademarks, product images and uploaded content remain subject to their respective owners’ rights. Report credible infringement allegations through customer support with identifying information.
Service interruptions and third parties
The platform may rely on hosting, payment processors, mapping systems, delivery agencies and communication vendors. Reasonable efforts are made to maintain availability, but scheduled maintenance and interruptions can occur. Third-party services may have additional lawful terms. We cannot disclaim responsibility for our own negligence, unfair practices, product liability or statutory duties where the law provides otherwise.
Limitation of liability and customer rights
To the maximum extent permitted by applicable law, commercial disputes should be assessed on the relevant facts, actual loss and legal responsibilities of the operator, seller and service provider. No provision in these Terms excludes liability that cannot lawfully be excluded or limits your consumer-protection remedies, rights concerning defective products, deficient services or data protection where applicable.
Complaints, governing law and disputes
Please first contact our Grievance channel with your order ID and evidence. Indian law governs these terms, subject to mandatory consumer jurisdiction rules. Customers retain the right to approach the National Consumer Helpline and competent Consumer Commissions or other statutory authorities. A clause requiring disputes to be filed only in one distant city does not override a consumer’s statutory forum options.
Policy updates and order-specific terms
The version published at the time of a transaction is relevant to that transaction along with its specific confirmed terms. New versions are published with their effective date and ordinarily apply prospectively, subject to legal requirements. Material changes should be communicated appropriately where required. Continued browsing does not retrospectively remove accrued rights.
Related policies and support
Read the Privacy Policy, Shipping & Delivery, Return & Refund, Payment Policy and Seller Policy. For assistance, email support@sofamend.store.