These rules explain the payment flow across furniture orders, repair bookings and other confirmed SofaMend transactions.
Supported payment methods
The options actually displayed at checkout may include payment cards, UPI, net banking or other methods supported by the active payment processor. A payment method is available only if shown and functioning for that transaction. Do not rely on payment modes advertised outside official checkout.
Who collects payment
The recipient and authorised payment provider should be disclosed in the payment flow or order documentation. Where a third-party seller is responsible for supply, the applicable settlement and invoicing arrangement follows that transaction and legal requirements. A platform payment collection does not alone determine who supplied the goods.
Final payable amount
Customers should see the furniture or service price, any applicable tax, delivery or installation charge, approved discount and the final total before authorising payment. Unexpected charges should be investigated and corrected, not charged without consent.
Payment authorisation and order status
A payment authorisation, bank debit or success message does not always guarantee that an order was accepted and confirmed in the application. If the gateway status and order status differ, contact support with the transaction reference without sharing confidential credentials.
Failed or duplicate transactions
If a payment fails or is debited twice, contact support and your bank/payment provider with the relevant time, amount and transaction reference. Do not repeatedly pay while a prior transaction remains unresolved unless the provider and order status clearly show that another payment is needed. Reconciliation and reversal depend on the actual payment method.
Receipts and invoices
A transaction receipt and tax invoice, where required, should identify the actual supplying party, product or service, amount, statutory tax particulars and order reference. Do not assume that the platform and supplier are the same legal entity.
Safe payment practices
Never disclose your OTP, UPI PIN, net banking password, CVV or screen sharing access to a person claiming to arrange a refund. Refunds do not normally require the customer to enter a UPI PIN to receive money. Verify the domain and customer-care contacts in any payment request.
Cancellations and refunds
Where an order or service is cancelled or a return qualifies for a refund, the payable amount and processing method follow Return, Exchange & Refund and applicable Indian law. Any lawful fee must have been appropriately disclosed and justified.
Financial data and security
Payment service providers may process transaction data and risk checks. SofaMend should restrict access to transaction records and avoid storing sensitive authentication information. See Privacy Policy.
Chargebacks and payment disputes
If your bank starts a chargeback or a payment is under dispute, SofaMend may share relevant order or fulfilment evidence with the payment provider, while respecting privacy rules. Raise a support ticket to avoid duplicate and conflicting resolutions.
Contact
Payment support: support@sofamend.store or Grievance Redressal. Please include order ID, amount, date and transaction reference only.