This notice describes the categories of personal data SofaMend may process, for what purposes, with whom it may be shared, and how to contact us. It applies to online visitors, customers and business partners as appropriate.
Data controller and contact
SofaMend’s website operator is responsible for the platform data processing it determines. The trade name is SofaMend. To ask a privacy question or exercise a right applicable to your data, email support@sofamend.store with “Privacy Request” in the subject. Seller or payment-partner processing may also be governed by the privacy notice of the party independently responsible for that processing.
Information you provide
- Contact information: name, phone number, email, delivery and billing addresses.
- Account information: customer ID, login identifiers, preferences and account records.
- Order and service information: purchase items, repair requirements, service location, photographs and appointments.
- Seller / partner onboarding: business identity, authorised contact, applicable tax or compliance documentation, bank-settlement details where needed.
- Support messages: complaints, correspondence, photos, proof of delivery, invoices and claims.
- Optional content: feedback, reviews, referral information and preferences you choose to supply.
Information collected automatically
When the website operates, servers may process technical data such as IP address, approximate location based on network, browser type, device and session identifiers, pages visited, timestamps, security logs and error records. Cookie or analytics tools, if enabled, may process usage or advertising identifiers. Actual active vendors and cookies should be checked against the deployed configuration.
Purposes of use
- Create accounts and authenticate customers, staff, sellers or professionals.
- Confirm orders, arrange shipment, appointment, inspection and repair work.
- Issue lawful invoices and facilitate supported payment or refund workflows.
- Investigate grievances, returns, warranty requests and misuse.
- Prevent fraud, protect service professionals and maintain website security.
- Maintain tax, financial and regulatory records where required.
- Improve accessibility, performance, customer support and experience using lawful analytics.
- Send promotional communications only where permitted and with appropriate choices.
Consent and other lawful uses
We seek consent where applicable and rely on other permitted lawful grounds where allowed by Indian law. Information voluntarily provided to fulfil a requested order or service may be needed to complete that request. Where consent is required for optional analytics, tracking or promotional communications, it should be separate from essential purchase consent, and a choice to decline optional uses should not unnecessarily block core services.
The Digital Personal Data Protection Act, 2023 and the 2025 Rules have staggered commencement dates. The website should be updated as further provisions take effect. This notice is not a claim that every technical DPDP control has already been implemented.
Payment information
Payment processors and banks may process payment identifiers, transaction references, status and fraud indicators. Do not email complete card details, CVV, UPI PIN or OTP to SofaMend. The platform does not need your PIN or OTP to deliver services. Verify the actual payment integration and its terms before publishing provider-specific statements.
Sellers, technicians and logistics providers
We may share only the delivery address, contact details, order, item or appointment information reasonably needed by the seller, authorised technician, transporter or installation partner for the requested transaction. These recipients should use it only for appropriate fulfilment, safety and dispute resolution, subject to their own legal duties and contractual controls.
Hosting, operational vendors and lawful requests
Hosting providers, database infrastructure, email/SMS services, analytics vendors, security vendors, payment gateways and professional advisers may handle relevant information to support operations. Access should be limited to relevant purposes. We may disclose information where a lawful legal obligation, court order, fraud investigation or other valid legal process requires or permits it.
Cookies and similar technology
Essential session cookies can maintain sign-in and cart state. Analytics or marketing cookies, if deployed, can help evaluate visits or campaign performance. You may manage cookies through browser controls, subject to essential functionality. Before launching non-essential tracking, SofaMend should verify active vendors, consent settings, preferences and cookie retention; this notice alone does not enable consent collection.
Use of service photographs and home address
Photos uploaded for sofa inspection or refurbishment may incidentally include belongings, faces or home interiors. Please avoid sending unnecessary personal images or documents. Photos should be limited to the requested assessment, job proof, genuine complaint review or permitted promotional use only when separately authorised. A service provider should not publicly post customer-home photographs without permission.
Data security
Reasonable technical and organisational safeguards should include access controls, role restrictions, protected connections, secure credentials and appropriate logging or backups according to actual deployment. No system is guaranteed immune to incidents. Suspected account compromise or privacy misuse can be reported through support@sofamend.store; response and reporting are handled in accordance with applicable law and incident facts.
Retention and deletion
Account, order, invoice, delivery, support and security records should be retained only while reasonably necessary for the stated purposes, lawful business needs, dispute resolution, fraud prevention and applicable statutory record-keeping requirements. Some transaction records cannot be deleted immediately even when an account is closed. An actual retention schedule must be approved and implemented in the system; this policy does not itself delete records.
Access, correction and account requests
You may request information about your account data, correction of an error, update of contact details or deletion where applicable law allows. We may take reasonable steps to verify identity before disclosing or changing personal information. Where a request affects ongoing fulfilment or records legally required to be kept, we will explain any relevant restriction.
Withdrawal and marketing choices
Where processing depends on consent, you may ask to withdraw consent using the provided preference control or contact us, subject to applicable law. Unsubscribing from marketing does not necessarily stop essential order, payment, security or grievance communications. We will not treat consent to optional promotional use as a condition of receiving an otherwise available service unless permitted by law.
Children and vulnerable persons
SofaMend’s services are aimed primarily at people able to make lawful purchase and service decisions. Parents or guardians should supervise minors. If legal requirements apply to processing children’s information, appropriate notice, safeguards and verifiable consent procedures must be implemented before processing. The website must not knowingly use children’s data for prohibited advertising or tracking.
Cross-border infrastructure
Cloud, communication and payment providers may use infrastructure in other jurisdictions. Any applicable restriction, safeguarding requirement or transfer rule will be considered before enabling such processing. This notice should be reviewed against actual hosting and vendor locations before publication.
Policy updates and complaints
Changes to this policy will be published with an updated effective date. For a privacy concern, use support@sofamend.store or the Grievance page. Eligible statutory complaint pathways remain available where applicable.