Refund & Cancellation Policy

Cancellation

Cancellation availability depends on the order or service status. Customers should request cancellation as early as possible through the order/service workflow or support. Orders already dispatched, delivered, custom-made, made-to-order or otherwise processed may have different cancellation eligibility.

Refund eligibility

Eligible refunds may be issued for cancelled eligible orders, verified payment failures, approved returns, or other cases required by applicable law or expressly accepted by SofaMend or the relevant seller. Refund decisions may depend on product condition, inspection and transaction records.

Refund timing

Once approved, refunds are initiated to the original or otherwise permitted payment method. Banking and payment-provider processing times may vary.

How to request help

Contact support with the order/service reference, registered mobile number and issue details. SofaMend may coordinate with the relevant seller or service partner for marketplace transactions.